Help and data requests

Orbit Support

Support is available for authorised account connections, hosted publishing workflows, provider evidence, privacy questions and data requests.

Contact Orbit

Email orbitsocialmanager@gmail.com. Do not include passwords, verification codes, OAuth authorisation codes, client secrets, access tokens, refresh tokens, cookies, vault keys or private media links.

Useful non-secret details

Include the Orbit service version, provider name, approximate UTC time, request ID, job ID, and non-secret provider content ID or receipt SHA-256 when available. Do not attach private media unless Support specifically provides an approved secure route.

Account access and deletion

You can revoke Orbit from the connected provider's account settings. You can also email Support to request deletion of the corresponding hosted credential and applicable account data. The request may require identity and account-authority verification before data is changed.

TikTok status

Orbit's direct TikTok posting route is not currently represented as production-approved. It remains disabled until TikTok completes the required audit/permission review and Orbit completes an authorised live certification. Support cannot bypass TikTok's review or platform safeguards.

Uncertain provider outcomes

If an upload or post appears uncertain, do not repeat the action. Send the non-secret identifiers above so Orbit can reconcile the exact provider object and avoid a duplicate.